User Interface Design, Digital Design
I spent 6 months at HSBC in Canary Wharf facilitating a digital transformation. My role consisted of working in a small agile team as a UI designer streamlining banking software for Client Relationship Managers for the entire company globally.
Current processes CRMs use are analogue and rely on assistants and paper printouts - a process that is slow to collate the correct information, has too many links in the chain (low accountability), and client portfolio information is already out-of-date at the time of client meetings.
This streamlining and digitising of the CRM day-to-day tasks would lessen the workload allowing the CRMs to concentrate on more important and profitable aspects of their job.
The project was in two parts: a video presentation showing blue-sky thinking not yet achievable technologically, but that would whet the appetites of investors, and a MVP prototype.